Refund policy

Return & Refund Policy

Returns

We offer a 30-day return policy, meaning you have 30 days from the date you receive your order to request a return.

To be eligible for a return, your item must:

  • Be unused and in the same condition as received.

  • Be returned in its original packaging.

  • Include all original tags (if applicable).

  • Be accompanied by proof of purchase (such as your order confirmation or receipt).

To request a return, please contact us at info@solidarial.com.

Return Address:
[INSERT RETURN ADDRESS]

Once your return request has been approved, we will provide detailed return instructions. Please do not send items back without first contacting us, as unauthorized returns cannot be accepted.

If you have any questions regarding returns, feel free to contact us at info@solidarial.com.

Damaged, Defective, or Incorrect Items

Please inspect your order as soon as it arrives.

If your item is damaged, defective, or you received the wrong product, contact us immediately at info@solidarial.com. Include your order number and, if possible, photos of the issue so we can resolve it as quickly as possible.

Non-Returnable Items

The following items cannot be returned:

  • Perishable goods (such as food, flowers, or plants)

  • Custom-made or personalized products

  • Personal care items (such as beauty products)

  • Hazardous materials, flammable liquids, or gases

  • Gift cards

  • Clearance or sale items

If you are unsure whether your item qualifies for a return, please contact us before submitting your request.

Exchanges

The quickest way to exchange an item is to return the original product following our return process. Once your return has been approved, you can place a new order for the item you would like instead.

European Union – 14-Day Cooling-Off Period

If your order is shipped to a country within the European Union, you have the legal right to cancel or return your order within 14 days of receiving it, for any reason and without providing a justification.

To qualify, the item must be unused, in its original condition and packaging, include any applicable tags, and be accompanied by proof of purchase.

This right is provided in addition to any other rights available under applicable consumer protection laws.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 10 business days. Please note that your bank or credit card provider may require additional time to process and post the refund.

If you have not received your refund within 15 business days after approval, please contact us at info@solidarial.com.