Shipping policy

Shipping Policy

Thank you for shopping with us. We are committed to processing and delivering your order as quickly and efficiently as possible.

Order Processing

Orders are processed within 1–3 business days after payment has been successfully received.

Orders are not processed or shipped on weekends or public holidays. During periods of high order volume, processing times may be slightly longer. If there is a significant delay, we will notify you via email.

Shipping Times

Estimated delivery times are as follows:

  • United States: 5–10 business days

  • Canada: 7–12 business days

  • United Kingdom: 5–10 business days

  • European Union: 5–10 business days

  • Australia & New Zealand: 7–15 business days

  • Rest of the World: 7–20 business days

Please note that delivery times are estimates and may vary due to customs clearance, carrier delays, weather conditions, or other circumstances beyond our control.

Shipping Costs

Shipping costs are calculated at checkout based on your delivery location and the shipping method selected.

From time to time, we may offer free shipping promotions. Any applicable free shipping offers will be clearly displayed on our website.

Order Tracking

Once your order has been shipped, you will receive a confirmation email containing your tracking number. Tracking information may take up to 48 hours to become available after shipment.

Incorrect Shipping Information

Please ensure that your shipping address is accurate before completing your purchase.

We are not responsible for delays or failed deliveries caused by incorrect or incomplete shipping information provided by the customer.

If you notice an error in your shipping address, please contact us as soon as possible at info@solidarial.com. We will do our best to update your order before it is shipped.

Lost or Delayed Shipments

If your order appears to be lost or significantly delayed, please contact us at info@solidarial.com.

We will work with the shipping carrier to investigate the issue and help resolve it as quickly as possible.

Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, or other fees imposed by the destination country.

These charges are the responsibility of the customer and are not included in the product price or shipping cost unless otherwise stated.

Damaged Packages

If your order arrives damaged, please contact us within 48 hours of delivery at info@solidarial.com.

Please include your order number and photos of the damaged item and packaging so we can assist you promptly.

Contact Us

If you have any questions about shipping or your order, please contact us:

Email: info@solidarial.com